Privacy policy
Last Updated: October 3, 2026
Business Information
Brand: Elunavieed
Company Name / Store Operator: Zaozhuang Bangtuo E-commerce Co., Ltd.
Responsible Person: Wei Zhou
Business Address: Room 022, Industry-Education Integration E-commerce Industrial Park, Longdu Secondary Vocational School, No.9 Dongsheng Road, Guangming Road Sub-district, Shizhong District, Zaozhuang City, Shandong Province, P.R.China.
Email: service@elunavieed.com
Phone: +86 13652684568
Website: https://elunavieed.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Introduction
At Elunavieed, we respect the privacy of our customers and visitors.
This Privacy Notice explains how we collect, use, disclose, retain, and protect personal information when you visit our website, browse products, place an order, contact customer service, or otherwise interact with our online store.
It also explains the privacy choices and rights that may be available to you under applicable laws.
Our online store operates using Shopify and may rely on authorized third-party services to support payment processing, order fulfillment, customer support, website functionality, analytics, and advertising.
By using our website, you acknowledge that your personal information may be processed as described in this Notice, subject to applicable legal requirements and your available privacy choices.
Where applicable law requires consent for specific processing activities, we will seek that consent separately.
1. Personal Information We Collect
We may collect personal information that you provide directly, information generated through your interactions with our website, and information received from service providers involved in operating our store.
Information You Provide
Depending on your interaction with Elunavieed, this may include:
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Name and contact information.
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Email address and telephone number.
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Billing and shipping addresses.
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Products purchased and selected variations.
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Order numbers and transaction history.
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Customer service inquiries and correspondence.
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Return, refund, and exchange information.
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Product preferences or information voluntarily submitted through forms.
We collect this information when reasonably necessary to provide the services requested or fulfill our obligations.
Payment and Transaction Information
Payments are processed through the payment services available during checkout.
Payment-related information may include transaction status, payment method type, billing details, and limited payment references.
Full payment-card credentials are generally handled by the relevant payment processors rather than directly by our customer service team.
Customers should not send full payment-card numbers, passwords, or other sensitive payment credentials through ordinary email or contact forms.
Device and Website Usage Information
When you interact with our website, certain information may be collected automatically, including:
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IP address.
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Browser type and device characteristics.
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Operating system information.
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Pages viewed and website interactions.
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Referring website or traffic source.
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Approximate location derived from technical information.
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Cookie identifiers and similar online identifiers.
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Shopping cart and checkout-related activity.
Such information may be collected through Shopify, cookies, analytics technologies, or other services enabled for our store.
2. How We Use Personal Information
We use personal information for legitimate business operations and other purposes permitted by applicable law.
These purposes may include:
Order Processing and Fulfillment
To receive and process orders, verify transactions, arrange fulfillment, communicate order updates, and support delivery.
Customer Service
To respond to product inquiries, assist with order issues, process return or refund requests, and resolve customer concerns.
Website Operations
To maintain website functionality, support shopping carts and checkout features, remember relevant preferences, and improve the customer experience.
Security and Fraud Prevention
To help identify suspicious transactions, prevent unauthorized activities, protect customer information, and maintain the security of our services.
Business Analytics
To understand website performance, evaluate product interest, identify technical issues, and improve our online store.
Marketing and Advertising
Where permitted by applicable law and consistent with your privacy choices, we may use certain information to provide relevant promotional communications, measure advertising performance, and improve marketing activities.
Legal and Administrative Purposes
To comply with applicable legal obligations, maintain appropriate business records, resolve disputes, and respond to lawful requests.
We process personal information only where an appropriate legal basis or other lawful justification applies.
Where consent is required, customers may exercise applicable rights to withdraw that consent.
3. How We Share and Disclose Information
Elunavieed does not disclose personal information to unrelated parties without a legitimate purpose or other lawful basis.
However, certain information may be shared with service providers and partners that support the operation of our online store.
These may include:
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Shopify and related e-commerce infrastructure providers.
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Payment processors and fraud prevention services.
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Shipping carriers and fulfillment providers.
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Customer service and communication platforms.
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Website hosting and technical support providers.
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Analytics and advertising service providers.
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Professional advisers where reasonably necessary.
Information shared with these parties is limited to what is reasonably necessary for the relevant service, subject to applicable legal requirements.
Advertising and Analytics Partners
Where enabled, advertising and analytics technologies may collect or process certain device identifiers, browsing events, and purchase-related information.
These activities may support campaign measurement, audience analysis, advertising attribution, and relevant advertising.
Depending on the services configured for our store, advertising partners may include AppLovin or other providers.
Some advertising-related disclosures may be classified as a "sale," "sharing," or targeted advertising under certain U.S. state privacy laws, even where no money is exchanged.
Customers may have the right to opt out of these activities as described in the privacy choices section below.
We may also disclose information when reasonably necessary to comply with applicable law, protect legitimate rights, investigate fraud, or facilitate a lawful business transaction.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to support website functionality and understand how visitors interact with our services.
These technologies may serve different purposes.
Essential Technologies
Essential technologies support functions such as:
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Shopping cart operation.
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Checkout functionality.
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Website security.
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Session management.
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Fraud prevention.
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Basic website performance.
Certain essential technologies may be necessary for the website to function properly.
Analytics and Performance Technologies
Where enabled, analytics technologies help us understand website traffic, page interactions, technical performance, and customer navigation patterns.
Advertising Technologies
Where enabled and permitted, advertising technologies may help measure advertising campaigns, understand referral sources, and support relevant advertising.
The technologies actually used depend on our website configuration and the services enabled for the store.
Customers may manage available cookie preferences through the privacy controls provided on our website, where applicable.
Browser settings may also allow users to restrict or delete cookies.
Disabling certain technologies may affect website functionality or the availability of some features.
Where applicable law requires prior consent for non-essential technologies, those technologies will be managed in accordance with the relevant consent requirements.
5. Your Privacy Choices
Depending on your location and applicable law, you may have choices regarding how certain personal information is processed.
These may include choices relating to:
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Non-essential cookies.
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Personalized or targeted advertising.
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Marketing communications.
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Certain disclosures of personal information.
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Withdrawal of previously provided consent.
Where applicable, Elunavieed provides access to relevant privacy choices through available website controls or by responding to privacy requests.
Some U.S. state privacy laws provide rights to opt out of certain sales, sharing, or processing of personal information for targeted advertising.
Where required, we will honor valid opt-out requests and applicable recognized opt-out preference signals, including Global Privacy Control signals where legally required and technically supported by the applicable configuration.
Privacy preferences may apply to the browser, device, or account associated with the request, depending on the technology and applicable law.
Customers may also contact us using the email address provided at the beginning of this Notice to request assistance with available privacy controls.
6. Your Privacy Rights
Depending on your place of residence and applicable privacy legislation, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
Request information about the personal data we maintain or process concerning you.
Right to Correction
Request correction of inaccurate personal information, subject to applicable requirements.
Right to Deletion
Request deletion of personal information where applicable law provides that right.
Right to Data Portability
Request a copy of certain personal information in an accessible format, where required.
Right to Opt Out
Opt out of certain targeted advertising, sales, sharing, or other processing activities where applicable.
Right to Withdraw Consent
Withdraw consent for processing activities that rely on consent, subject to applicable limitations.
Right to Appeal
Where applicable law provides this right, appeal a decision concerning a privacy request.
Submitting a Privacy Request
To submit a request, please contact our customer service team using the contact email listed in the Business Information section.
Please identify the privacy right you wish to exercise and provide sufficient information for us to understand your request.
We may request additional information reasonably necessary to verify your identity or the authority of an authorized representative.
We will respond within the timeframe required by applicable law.
Certain information may need to be retained to complete transactions, prevent fraud, maintain lawful records, or meet other legal obligations.
We will not unlawfully discriminate against customers for exercising their applicable privacy rights.
7. Marketing Communications
Elunavieed may send promotional communications where permitted by law and consistent with customer preferences.
These communications may include information about available products, collections, promotional offers, or store updates.
Where required, we will obtain appropriate consent before sending marketing messages.
Customers may unsubscribe from promotional emails using the unsubscribe mechanism included in the message or by contacting our customer service team.
Opting out of promotional communications does not prevent us from sending necessary transactional messages.
Such messages may include:
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Order confirmations.
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Payment-related notices.
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Shipping updates.
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Return and refund information.
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Customer service responses.
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Important security or operational notices.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Notice or as otherwise permitted or required by applicable law.
The appropriate retention period depends on factors including:
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The type and sensitivity of the information.
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The purpose for which the information was collected.
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Applicable legal and accounting obligations.
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Customer service and transaction requirements.
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Fraud prevention and security needs.
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The existence of unresolved disputes or legal claims.
When personal information is no longer reasonably necessary and no applicable legal requirement requires continued retention, we will take appropriate steps to delete, anonymize, or otherwise securely handle the information.
Some information may remain in backups or records for a limited period consistent with legitimate operational or legal requirements.
9. Information Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
These measures may involve access controls, service provider safeguards, secure payment processing arrangements, and appropriate operational procedures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Customers should use appropriate precautions when accessing their accounts and avoid sharing sensitive credentials.
If you believe that your personal information or account security may have been compromised, please contact our customer service team.
Where a security incident triggers legally required notification obligations, we will respond in accordance with applicable law.
10. International Data Processing
Elunavieed serves customers in the United States and is operated by a company registered in China.
Personal information may be processed, accessed, or stored in countries outside the customer's place of residence, depending on the services involved in operating our online store.
These locations may have privacy laws that differ from those in the customer's jurisdiction.
Where required by applicable law, we will apply appropriate measures or safeguards relating to international transfers of personal information.
International processing may involve authorized providers supporting e-commerce infrastructure, payment processing, customer support, fulfillment, and other business operations.
Customers may contact us with questions regarding the processing of their personal information.
11. Children's Privacy
Elunavieed is intended for general shopping audiences and is not directed to children under the age of 13.
We do not knowingly collect, use, or disclose personal information from children under 13 without appropriate parental consent where required by applicable law, including the Children's Online Privacy Protection Act (COPPA).
We do not knowingly use the personal information of children under 13 for targeted advertising in violation of applicable law.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete or otherwise handle that information as required by law.
Parents or legal guardians who believe that a child has provided personal information through our website may contact us using the information provided above.
We encourage parents and guardians to supervise children's online activities and provide appropriate guidance when using online shopping services.
12. Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties.
These services may have their own privacy policies, terms of service, and information handling practices.
We do not control the privacy practices of independent third-party websites.
Customers should review the relevant policies before providing personal information to external services.
This section does not remove responsibilities that Elunavieed may have under applicable law for service providers acting on our behalf.
13. Changes to This Privacy Notice
We may update this Privacy Notice to reflect changes in our business operations, website functionality, service providers, data processing practices, or applicable legal requirements.
When changes are made, the revised version will be published on this page with an updated revision date.
Where applicable law requires additional notice or consent for material changes, we will provide such notice or obtain consent as required.
We encourage customers to review this Privacy Notice periodically.
14. Privacy Questions and Requests
If you have questions about this Privacy Notice, our personal information practices, available privacy rights, or a request concerning your information, please contact us using the email or telephone number provided in the Business Information section at the beginning of this page.
For privacy rights requests, please include a clear description of your concern or the right you wish to exercise.
Our team will review the request and provide assistance consistent with applicable privacy laws and our published customer service arrangements.
Where applicable law permits, customers may also contact the relevant data protection or consumer privacy authority regarding their concerns.