Shipping Policy

Last Updated: October 3, 2026

Business Information

Brand: Elunavieed

Company Name / Store Operator: Zaozhuang Bangtuo E-commerce Co., Ltd.

Responsible Person: Wei Zhou

Business Address: Room 022, Industry-Education Integration E-commerce Industrial Park, Longdu Secondary Vocational School, No.9 Dongsheng Road, Guangming Road Sub-district, Shizhong District, Zaozhuang City, Shandong Province, P.R.China.

Email: service@elunavieed.com

Phone: +86 13652684568

Website: https://elunavieed.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

At Elunavieed, we aim to provide a reliable and transparent delivery experience for every customer. This Shipping Policy explains how orders are processed, how shipping options and charges are determined, and what to expect during delivery.

Please review the applicable shipping information before completing your purchase.

1. Shipping Destinations and Availability

Elunavieed primarily serves customers in the United States.

Shipping availability depends on the delivery destination, product availability, and the delivery services supported for the order.

Customers should enter a complete and accurate delivery address during checkout to confirm the available shipping options.

Certain locations or addresses may have limited delivery options or may not be eligible for particular shipping services.

If shipping is unavailable for your destination, the applicable restriction will be communicated through the checkout process or by our customer service team.

We do not guarantee delivery to destinations for which no supported shipping method is available.

2. Order Processing and Fulfillment

Orders are processed after successful payment authorization and completion of any necessary order verification.

Order preparation may include:

• Payment and order verification.

• Product availability confirmation.

• Preparation and packaging of purchased items.

• Address verification when necessary.

• Transfer of the package to the designated shipping carrier.

Processing arrangements may vary depending on product availability, order details, and operational requirements.

Applicable processing and fulfillment information will be provided through the relevant purchase information, checkout process, or order communications, as appropriate.

Orders placed during weekends, public holidays, or periods of increased demand may require additional processing time.

If an unexpected issue significantly affects fulfillment, we will contact the customer using the information provided during checkout and explain the available options.

3. Shipping Methods and Charges

Elunavieed offers the following shipping options for eligible orders delivered to the United States. All amounts below are in U.S. dollars (USD).

The shipping methods and charges applicable to your order will be displayed during checkout before payment is completed.

Customers should review the following information before confirming an order:

• Available delivery services.

• Applicable shipping charges.

• Any qualifying promotional shipping benefits.

• The final amount payable.

• Relevant delivery conditions.

Where complimentary shipping is offered, eligibility depends on the specific conditions disclosed for that promotion or delivery option.

A promotional shipping benefit applies only when the relevant conditions are satisfied.

Shipping charges and delivery options confirmed at checkout form part of the applicable purchase terms.

We will not impose undisclosed shipping charges contrary to the agreed purchase terms or applicable law.

4. Estimated Delivery and Transportation

Estimated delivery information depends on the product, delivery destination, fulfillment arrangements, and shipping method selected.

Applicable delivery estimates will be communicated through the relevant product information, Shipping Policy disclosures, checkout process, or order confirmation, as appropriate.

Delivery estimates are provided in good faith based on the available fulfillment and transportation information.

Actual delivery may be affected by circumstances including:

• Carrier transportation schedules.

• Product availability or fulfillment disruptions.

• Public holidays and seasonal demand.

• Severe weather or natural events.

• Customs inspections or clearance procedures.

• Incorrect or incomplete shipping information.

• Other circumstances affecting transportation.

Delivery estimates are not guaranteed arrival dates unless expressly stated as a guaranteed service.

Where a material delay occurs, we will provide appropriate assistance and comply with any notice, cancellation, or refund obligations required by applicable law.

Customers may contact our support team for assistance regarding an order that has not arrived within its applicable delivery estimate.

5. Shipment Confirmation and Tracking

When an order is dispatched, shipment confirmation and available tracking information will generally be sent to the email address provided during checkout.

Tracking information may take time to appear or update after a package is transferred to the carrier.

Some shipments may involve multiple transportation stages, and tracking updates may not appear continuously throughout the delivery process.

Orders containing multiple products may be shipped in separate packages when necessary.

Separate packages may have different tracking information and delivery dates.

Customers should retain their order confirmation and shipment details until their purchases have been received and checked.

If tracking information is unavailable or an order update is required, please contact our customer service team with the relevant order number.

6. Delivery Address and Order Changes

Customers are responsible for providing accurate and complete delivery information during checkout.

Please review:

• Recipient name.

• Street address and building number.

• Apartment, suite, or unit information when applicable.

• City, state, and postal code.

• Contact information required for delivery.

If you notice an error after placing an order, please contact customer service as soon as possible.

We will review the order status and determine whether the requested correction can be accommodated.

Once a package has entered fulfillment or transportation, changes or redirection may no longer be possible.

If a delivery cannot be completed because the address provided is incomplete or incorrect, we will review the circumstances and explain the available resolution options.

Any additional delivery charge requiring customer approval will be disclosed before the customer agrees to the arrangement.

Nothing in this section removes rights or remedies that apply under mandatory consumer protection laws.

7. Taxes, Duties, and Customs

Applicable sales taxes and other charges collected by Elunavieed will be disclosed during checkout where required.

For shipments involving international transportation or customs procedures, additional import-related requirements may apply.

Depending on the destination and applicable regulations, customs authorities may assess import duties, taxes, or clearance charges.

Where such charges are not collected during checkout, responsibility for those charges will be determined by the disclosures made before purchase and applicable law.

We will not describe import charges as prepaid or included unless that arrangement applies to the order.

Customs processing may affect transportation schedules.

Customers who need clarification about applicable destination charges should contact customer service before placing an order.

8. Delayed, Missing, or Undelivered Packages

If an order has not arrived within its applicable delivery estimate, please contact our customer service team.

Provide your order number and available tracking information so we can review the shipment status.

We will assist with investigating the issue through the available fulfillment or carrier information.

Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location and any available carrier instructions.

You may also check whether the package was received by another authorized person at the delivery address.

If the package remains missing, please contact us for assistance.

A delivery scan does not prevent customers from reporting a delivery issue or exercising applicable legal rights.

Lost or Undelivered Orders

If a package is confirmed lost or cannot be delivered, we will review the circumstances and provide an appropriate resolution consistent with the purchase terms and applicable consumer protection requirements.

Depending on the situation, available remedies may include reshipment, replacement, refund, or other appropriate assistance.

Customers will not be required to resolve a carrier-related issue entirely on their own where the seller remains legally responsible.

9. Damaged, Defective, Incorrect, or Incomplete Deliveries

If a product arrives damaged, defective, incomplete, or different from the item ordered, please contact customer support promptly.

When contacting us, please provide:

• Your order number.

• A description of the issue.

• The affected product details.

• Relevant photographs when available.

Please retain the product and packaging where reasonably possible until the issue has been reviewed.

Our customer service team will assess the circumstances and provide an appropriate resolution.

This may include a replacement, missing component, refund, or other remedy consistent with applicable law.

Where a return is necessary because of an error attributable to Elunavieed, we will arrange or cover reasonable return shipping costs as appropriate.

For further information about returns and refunds, please refer to our Return & Refund Policy.

10. Returns After Delivery

Customers may request a return or refund for eligible products in accordance with the terms applicable to their purchase.

Specific return periods, eligibility requirements, and any additional return benefits are determined by the conditions disclosed before payment, including relevant product information and selected delivery options.

The applicable return period generally begins on the date the product is delivered unless different terms are expressly disclosed.

Before sending any product back, customers must contact our customer service team to confirm the appropriate return destination and receive instructions.

Our registered business address should not be used as a return destination unless specifically confirmed by our support team.

Return shipping arrangements and any applicable costs are handled according to the Return & Refund Policy, the benefits disclosed for the purchase, and applicable law.

Please review our Return & Refund Policy for further information about return eligibility, refunds, and the applicable procedures.

11. Shipping Assistance and Policy Updates

If you have questions about an order, available delivery options, tracking information, delivery charges, or a shipping-related issue, please contact Elunavieed using the business contact information provided at the beginning of this policy.

When requesting assistance with an existing order, please include the order number and a brief description of your concern.

Our customer service team will review inquiries during the published customer service hours.

We may update this Shipping Policy when necessary to reflect changes in our fulfillment arrangements, delivery services, or applicable legal requirements.

The revision date displayed at the beginning of this policy identifies the published version.

Changes will not retroactively remove shipping benefits or mandatory rights applicable to purchases already completed.

Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded under applicable law.