Terms of service

Last Updated: October 3, 2026

Business Information

Brand: Elunavieed

Company Name / Store Operator: Zaozhuang Bangtuo E-commerce Co., Ltd.

Responsible Person: Wei Zhou

Business Address: Room 022, Industry-Education Integration E-commerce Industrial Park, Longdu Secondary Vocational School, No.9 Dongsheng Road, Guangming Road Sub-district, Shizhong District, Zaozhuang City, Shandong Province, P.R.China.

Email: service@elunavieed.com

Phone: +86 13652684568

Website: https://elunavieed.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Elunavieed is operated by Zaozhuang Bangtuo E-commerce Co., Ltd.

1. Overview and Acceptance of Terms

Welcome to Elunavieed.

These Terms of Service govern your access to and use of our website, products, and related services.

Elunavieed offers mouse pads, desk accessories, and selected everyday lifestyle products through its online store.

Throughout these Terms, the words "we," "us," and "our" refer to Elunavieed and its store operator.

By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service and any applicable policies referenced herein.

If you do not agree with these Terms, please discontinue use of our website and services.

Additional terms relating to shipping, returns, refunds, and privacy are available through the relevant policy pages.

These Terms should be read together with the information presented on individual product pages and at checkout.

Nothing in these Terms limits rights that cannot lawfully be excluded under applicable consumer protection laws.

2. Eligibility and Responsible Use

By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding purchase agreement under the laws applicable to you.

If you are purchasing on behalf of another person or organization, you confirm that you have the necessary authorization.

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful activities.

• Provide false, misleading, or unauthorized payment information.

• Attempt to gain unauthorized access to our systems or customer accounts.

• Upload malicious software or interfere with website functionality.

• Infringe the intellectual property or privacy rights of others.

• Use automated systems in a manner that disrupts normal website operations.

• Engage in activities that compromise the security or integrity of our services.

We reserve the right to restrict or suspend access where reasonably necessary to protect our customers, comply with applicable laws, or prevent misuse.

Such restrictions do not remove our obligations regarding valid existing orders or legally required refunds.

3. Product Information and Availability

We make reasonable efforts to provide accurate and up-to-date product information.

Product descriptions may include relevant details regarding materials, dimensions, colors, styles, available variations, and intended uses.

Customers should carefully review the product description and selected options before completing a purchase.

Product images are provided to illustrate the appearance and intended presentation of the merchandise.

Actual colors and appearance may vary slightly due to lighting conditions, screen settings, and normal manufacturing variations.

Accessories or decorative objects shown in product photographs are included only when expressly stated in the product description.

Product availability may change without prior notice.

We may update product descriptions, correct errors, adjust available selections, or discontinue products where reasonably necessary.

If a material product information error or inventory issue affects an order already placed, we will contact the customer with the available options.

Any cancellation or refund resulting from our inability to fulfill an accepted order will be handled in accordance with applicable requirements.

4. Orders and Order Confirmation

Customers are responsible for reviewing their order information before completing payment.

This includes:

• Selected products and variations.

• Quantity and product specifications.

• Billing and delivery information.

• Applicable prices and discounts.

• Available delivery options.

• Relevant charges and the final order total.

After an order is placed, an order confirmation may be sent to the email address provided during checkout.

Receipt of an order confirmation does not necessarily mean that all fulfillment checks have been completed.

Orders may be subject to payment authorization, inventory availability, address verification, and other reasonable processing requirements.

We may contact customers if additional information is required to complete an order.

Where an order cannot be fulfilled due to a material error, unavailable inventory, payment issue, or other legitimate reason, we will provide an appropriate resolution, including any refund required by applicable law.

We will not substitute a materially different product without the customer's agreement.

5. Prices, Payments, and Applicable Charges

Product prices are displayed on our website in United States Dollars (USD), unless otherwise indicated during checkout.

Prices may be updated to reflect product availability, promotions, or other business considerations.

Changes to advertised prices generally apply to future purchases and do not automatically modify the agreed price of an existing order.

Available payment methods are displayed during checkout.

Payment processing may be provided by authorized third-party payment service providers.

Customers agree to provide accurate payment information and use payment methods they are authorized to access.

Applicable shipping charges, taxes collected by us, discounts, and other required charges will be disclosed before payment is completed.

The final order total and applicable purchase conditions will be displayed for review during checkout.

Any additional charges not collected during checkout will be handled in accordance with applicable law and the disclosures made before purchase.

We do not impose undisclosed charges contrary to the terms accepted by the customer or mandatory legal requirements.

6. Shipping and Delivery

Elunavieed offers delivery services to eligible destinations according to the shipping options available for each order.

The following shipping options apply to eligible orders delivered to the United States. All amounts below are in U.S. dollars (USD).

Shipping availability, applicable charges, delivery estimates, and any promotional delivery benefits may vary depending on the destination, product, and selected delivery service.

The applicable shipping options, charges, and estimated delivery information will be disclosed before purchase through the relevant product information, checkout process, or Shipping Policy.

Customers should review the available delivery information before completing an order.

Delivery estimates are provided in good faith based on available fulfillment and carrier information.

Actual delivery times may be affected by circumstances including:

• Carrier operations and transportation conditions.

• Public holidays and seasonal demand.

• Customs or import procedures.

• Severe weather or unexpected disruptions.

• Incorrect or incomplete delivery information.

Where a material delivery delay occurs, we will provide appropriate assistance and comply with any applicable notice, cancellation, or refund requirements.

Customers are responsible for providing complete and accurate delivery information.

Please refer to our Shipping Policy for further information regarding shipping arrangements, tracking, and delivery-related assistance.

7. Returns, Refunds, and Exchanges

We aim to provide a clear and reasonable return and refund process for eligible purchases.

Eligible purchases under the shipping options listed above include 180 Days Free Return, with the return period beginning on the date of delivery.

Customers should review the applicable return terms before completing their orders.

Where a specific return benefit is offered as part of a purchase, that benefit will apply to the qualifying order in accordance with its disclosed conditions.

Customers wishing to request a return, refund, or exchange should contact our customer service team for assistance.

Return requests are reviewed according to the applicable purchase terms, product condition, circumstances of the request, and relevant consumer protection laws.

Eligible returns covered by the 180 Days Free Return benefit include complimentary return shipping, subject to the applicable return eligibility conditions. Customers should contact our customer service team to arrange return shipping before sending any merchandise.

For products that arrive damaged, defective, materially different from their description, or incorrect due to our error, we will provide an appropriate remedy consistent with applicable law.

Approved refunds are generally issued to the original payment method, subject to applicable processing requirements.

Please refer to our Return & Refund Policy for full details regarding return eligibility, procedures, return shipping responsibilities, and refunds.

Nothing in this section restricts mandatory consumer rights or remedies.

8. Order Changes and Cancellations

If you wish to modify or cancel an order, please contact our customer service team as soon as possible.

We will review the order status and determine whether the requested change can reasonably be accommodated.

Depending on the stage of fulfillment, modifications or cancellations may no longer be possible.

If a cancellation cannot be completed before dispatch, the applicable return procedure may be available after delivery.

Where an order is canceled before fulfillment and a refund is due, the refund will be handled according to the applicable purchase terms and legal requirements.

Nothing in these Terms limits cancellation rights that customers may have under applicable law.

9. Customer Accounts and Communications

Certain features of our website may allow customers to create or access an account.

Customers are responsible for maintaining the confidentiality of their account credentials and providing accurate information.

Please notify us if you suspect unauthorized access or activity involving your account or order.

We may contact customers using the email address or other contact details supplied during checkout for purposes including:

• Order confirmation.

• Payment or verification issues.

• Shipping and delivery updates.

• Return and refund assistance.

• Customer service inquiries.

• Important service or security notifications.

Transactional communications are separate from optional promotional communications.

Marketing communications will be handled according to applicable requirements and customer preferences.

For information about personal information processing, please review our Privacy Notice.

10. Children's Privacy and Use by Minors

Elunavieed respects the privacy and safety of children and minors.

Our website is intended for general shopping audiences and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without verifiable parental consent where required by applicable law, including the Children's Online Privacy Protection Act (COPPA).

If we become aware that personal information has been collected from a child under 13 in circumstances that do not comply with applicable requirements, we will take appropriate steps to delete or otherwise handle that information as required by law.

Individuals who are not legally permitted to enter into purchase agreements independently must obtain appropriate parental or legal guardian authorization when required.

Parents or legal guardians who believe a child has provided personal information through our website may contact our customer service team using the contact details provided above.

Additional information about personal information collection and privacy rights is available in our Privacy Notice.

11. Intellectual Property

The content available on our website, including text, product photographs, graphics, website designs, logos, brand elements, and other materials, may be protected by applicable intellectual property laws.

Such materials are owned by or licensed to their respective rights holders.

Customers may access and use website content for lawful personal shopping purposes.

Unless authorized by the relevant rights holder or permitted by applicable law, users may not:

• Reproduce or redistribute protected website materials.

• Use our brand elements in a misleading manner.

• Modify or commercially exploit protected content without permission.

• Misrepresent ownership of website content or product materials.

Nothing in these Terms transfers ownership of intellectual property rights to website users.

12. Third-Party Services and External Links

Our online store operates using Shopify and may incorporate services from third-party providers.

These services may include payment processing, shipping, customer support, website analytics, and other operational functions.

Third-party services may be governed by their own terms, conditions, and privacy notices.

Our website may also contain links to external websites for informational or operational purposes.

We do not control all content, functionality, or practices of independent third-party websites.

Customers should review the relevant terms when choosing to use external services.

The use of third-party providers does not remove responsibilities that Elunavieed has as the seller under applicable law.

13. Website Availability and Limitations

We aim to maintain accurate website information and reliable access to our online services.

However, the website may occasionally experience interruptions, technical difficulties, maintenance, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free availability at all times.

We may correct website errors or update website functionality where appropriate.

To the fullest extent permitted by applicable law, Elunavieed is not responsible for indirect or consequential losses arising solely from circumstances for which liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, product-related obligations, or other matters where such exclusion or limitation is prohibited by law.

Mandatory consumer rights remain unaffected.

14. Governing Law, Disputes, and Consumer Rights

These Terms are subject to applicable laws and regulations governing the relevant transaction and the operation of our website.

Any dispute relating to a purchase, website use, or service request should initially be communicated to our customer service team so that we have an opportunity to review the issue and seek a reasonable resolution.

Customers may contact competent consumer protection authorities or pursue other remedies available under applicable law.

As the store operator is registered in China, relevant Chinese laws may apply to certain aspects of our business operations. However, nothing in these Terms excludes mandatory consumer protection rights or jurisdictional protections that cannot lawfully be waived in the customer's place of residence.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes in our business operations, website functionality, services, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

Changes to these Terms will not retroactively remove contractual or statutory rights applicable to purchases already completed.

Customers are encouraged to review these Terms periodically.

If you have questions about the Terms applicable to a particular order, please contact our customer service team.

16. Contact and Customer Support

If you have questions about these Terms of Service, product information, orders, delivery arrangements, returns, refunds, or other customer service matters, please contact Elunavieed using the business contact information provided at the beginning of this document.

Please include your order number and a brief description of your inquiry when requesting assistance with an existing purchase.

Our customer service team will review your request during the published customer service hours and provide appropriate assistance.