Elunavieed / Customer Care
Last Updated: October 3, 2026
Business Information
Brand: Elunavieed
Company Name / Store Operator: Zaozhuang Bangtuo E-commerce Co., Ltd.
Responsible Person: Wei Zhou
Business Address: Room 022, Industry-Education Integration E-commerce Industrial Park, Longdu Secondary Vocational School, No.9 Dongsheng Road, Guangming Road Sub-district, Shizhong District, Zaozhuang City, Shandong Province, P.R.China.
Email: service@elunavieed.com
Phone: +86 13652684568
Website: https://elunavieed.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Elunavieed is operated by Zaozhuang Bangtuo E-commerce Co., Ltd.
At Elunavieed, we want every purchase to be a positive experience. Whether you are shopping for mouse pads, desk accessories, or everyday essentials, we are committed to providing transparent return procedures and reliable customer support.
If your purchase does not meet your expectations, please review the following policy for information about return eligibility, refund requests, and available assistance.
1. Return Eligibility and Request Period
Elunavieed offers return options for eligible purchases made directly through our official website.
Eligible purchases include 180 Days Free Return. Customers may submit a return request within 180 days from the date the product is delivered, subject to the eligibility conditions below.
This benefit applies to eligible purchases under all four shipping options:
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Express.
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Free Express Shipping.
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Free Standard Shipping.
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Standard Shipping.
Customers should review the relevant product information, shipping selections, and checkout details before completing payment.
To qualify for a standard change-of-mind return:
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The return request must be submitted within 180 days from the date of delivery.
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The product should be in its original condition.
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All included accessories and components should be returned.
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The customer must provide an order number or other reasonable proof of purchase.
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The item should be securely packaged to prevent damage during return transportation.
Original packaging should be included whenever reasonably available.
Products damaged through misuse, unauthorized modifications, or improper handling after delivery may not qualify for a change-of-mind return.
Discounted products are generally subject to the same return conditions unless specific exceptions are clearly disclosed before purchase.
Nothing in this section limits applicable statutory rights concerning damaged, defective, or incorrectly described products.
2. How to Request a Return
If you wish to return a product, please contact our customer service team before sending any merchandise.
Email: service@elunavieed.com
Please provide:
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Your order number.
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The email address used during checkout.
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The product you wish to return.
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A brief explanation of your return request.
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Supporting photographs when relevant to the issue.
Our customer service team will review your request based on the applicable purchase terms and provide further instructions.
Where a physical return is necessary, we will confirm the return destination, recipient information, and appropriate shipping procedure.
Please do not send products to an unconfirmed address.
Submitting a return request within the applicable return period preserves the original request date while the return is reviewed and processed.
3. Return Address and Shipping Instructions
Customers must contact Elunavieed to confirm the correct return destination before shipping any merchandise.
Our customer support team will provide the appropriate return address and instructions based on the order and the return arrangement.
The registered business address listed in the Business Information section should not be used as a return shipping destination unless specifically confirmed by our customer support team.
Return destinations may differ from the original shipping address or our registered business address.
Customers are encouraged to retain proof of shipment and tracking information where available.
Items should be packaged appropriately to prevent damage during transportation.
4. Damaged, Defective, Incorrect, or Missing Products
We make reasonable efforts to ensure that orders are prepared accurately and products are delivered in satisfactory condition.
If an item arrives damaged, defective, incomplete, or different from the product ordered, please contact our customer service team promptly.
Please provide your order number, a description of the issue, and relevant photographs where available.
After reviewing the circumstances, Elunavieed will offer an appropriate resolution, which may include:
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Replacement of the affected item.
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Shipment of missing components.
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Refund of the eligible purchase amount.
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Other appropriate assistance consistent with the circumstances and applicable law.
Where a return is necessary because of a verified error attributable to Elunavieed, we will arrange or cover reasonable return shipping costs as appropriate.
Customers retain all mandatory rights and remedies available under applicable consumer protection laws.
5. Return Shipping Costs and Fees
Eligible returns requested within 180 days from the date of delivery include complimentary return shipping under our 180 Days Free Return benefit.
Returns Based on Personal Preference
For eligible change-of-mind returns within the 180-day return period, Elunavieed will arrange or cover return shipping in accordance with the instructions provided by our customer service team.
Customers should contact our customer service team to arrange complimentary return shipping before sending any merchandise.
Damaged, Defective, or Incorrect Products
When a return is required because of an error attributable to Elunavieed, reasonable return shipping costs will be covered or arranged by us, as appropriate.
Additional Fees
Any applicable return-related charges or conditions will be disclosed in accordance with the purchase terms and applicable law and will not override the complimentary return shipping benefit for eligible returns.
Customers should contact our customer service team before arranging a return shipment independently.
Original outbound shipping charges are handled according to the circumstances of the return, the terms disclosed before purchase, and applicable legal requirements.
No unexpected return-related charges will be imposed contrary to the applicable purchase terms or mandatory consumer protection laws.
6. Refund Processing and Payment
Refunds are normally issued to the original payment method used when placing the order.
Once a return has been received and reviewed, or we confirm that no physical return is required, our team will notify the customer of the refund decision.
Approved refunds will be processed within the applicable processing period disclosed for the order and in accordance with applicable legal requirements.
Please note:
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Refunds are generally issued to the original payment method.
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Refund amounts are based on the actual amount paid for the eligible returned products.
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Applicable discounts and promotions will be taken into account.
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Banks and payment providers may require additional time to reflect a refund.
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Any eligible shipping charge reimbursement will be handled according to the applicable purchase terms and legal requirements.
If you have questions about a pending refund, please contact service@elunavieed.com with your order number.
We will review the payment status and provide available information regarding the refund.
Nothing in this section extends any refund deadline required by applicable law.
7. Order Cancellations and Exchanges
Order Cancellations
If you need to cancel or modify an order, please contact our customer service team as soon as possible.
We will review the order status and determine whether the requested cancellation or modification can be accommodated.
Once an order has entered fulfillment or transportation, changes may no longer be possible.
If an order cannot be canceled before dispatch, the applicable return arrangements may be available after delivery.
Any cancellation rights required by law remain unaffected.
Exchanges
If you would like to exchange an item for another color, style, or product variation, please contact our customer service team.
Exchange availability depends on the product, inventory, condition of the original item, and applicable purchase terms.
Where appropriate, we may recommend returning the original item and placing a new order.
For products supplied incorrectly or with a verified defect, we will provide an appropriate resolution consistent with applicable law.
No product substitution will be made without the customer's agreement.
8. Consumer Rights, Policy Updates, and Customer Support
This Return & Refund Policy applies to eligible purchases made directly through elunavieed.com.
The return conditions and benefits disclosed for a particular purchase form part of the applicable purchase terms.
Eligible purchases include 180 Days Free Return from the date of delivery, subject to the eligibility conditions and procedures described in this policy.
Customers are encouraged to retain their order confirmation and relevant purchase information for future reference.
Nothing in this policy excludes, limits, or overrides any mandatory consumer rights provided by applicable law.
Elunavieed may update this policy to reflect changes in business operations, customer service procedures, or legal requirements.
Updates will be identified by the revision date shown on this page.
Changes will not retroactively remove rights that apply to purchases already completed.